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AI-Driven Multilingual FAQ Chatbot for Enhanced Customer Service – A Case Study

AI-Driven Multilingual FAQ Chatbot for Enhanced Customer Service – A Case Study
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The Problem 

A public safety organization based in Riyadh faced challenges delivering fast and accessible customer service. Users were frustrated by navigating multiple web pages to find relevant information, leading to poor user experience and low satisfaction levels.

The Solution 

An AI-driven multilingual FAQ chatbot was developed using Azure AI services, Llama 2, and Microsoft Copilot Studio. It automatically retrieves and presents service and FAQ information in both Arabic and English, streamlining the support process.

The Results 

  • Instant access to accurate customer service information

  • Enhanced user experience with quick, relevant answers

  • Increased engagement through seamless self-service

  • Significant time savings with reduced page navigation

  • Scalable, automated support minimizing the need for human agents
Ready to upgrade your customer support with AI-driven automation? Get in touch to build your intelligent chatbot solution today.

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