Software Maintenance and Support Services for Your Digital Assets

At Clarion, we go beyond delivering 'fixes' by offering software maintenance and support services to help your digital products stay robust, secure, and adaptive to evolving business requirements or changes in technology. Our experts proactively monitor your websites, web apps, and systems to offer swift incident response, ensuring high performance and top-notch security.

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Secure and Reliable Apps

Scheduled security assessments and vulnerability scans.
Timely patch management and bug fixes.
Compliance checks against HIPAA, GDPR, PCI-DSS, and other industry regulations.

Minimized Downtime

24/7 proactive monitoring and alerting systems.
Automated incident detection and escalation.
Disaster recovery and failover strategies.

Optimized Performance

Continuous performance monitoring and benchmarking.
Database optimization and query tuning.
Load balancing and resource allocation adjustments for peak periods.

Tailored Feature Customization

Requirements gathering for feature upgrades.
Agile-based iterative rollouts to minimize disruption.
Integration of new functionalities with the existing architecture.

Comprehensive Software Maintenance and
Support Services We Offer

CI/CD & DevOps Implementation

We establish streamlined, automated deployment pipelines with Infrastructure as Code (IaC), thereby reducing manual workloads and mistakes. Our CI/CD pipeline makes sure that testing and deploying critical applications is a smooth process, accelerating the speed of releases as well as enhancing quality. Your development cycles remain slim, quick, and inexpensive because of automatic version renewals.

Cloud-Native
Adoption Plan

A detailed gap analysis of IT infrastructure and applications is done, followed by recommendations for suitable cloud platforms and technologies. We enable a seamless migration process for current apps as well as new cloud-native solutions. We ensure 360-degree containerization and orchestration support. The plan also includes automation, scaling, adding security layers, and training IT teams.

Cloud Migration
Plan

We run an exhaustive assessment of your existing IT environment to discover the applications that can be migrated. In line with this, we assist you in choosing an appropriate cloud service provider and deployment model. The team implements the design architecture for the cloud environment, data, and application migration management, accompanied by stringent testing prior to deployment and optimization.

Cloud Resource Management

The team carries out the right mapping of applications to the environments for optimal resource usage, plus workload optimization, and identifies underutilized assets. It draws up cost models on how resources will be consumed, comparing long-term against short-term billing options to extract maximum efficiency. This translates to huge savings with proper allocation of resources within your business setup.

IT Infrastructure
Services

We keep watch over your IT landscape so that it stays secure, up to date, and well-performing across servers, networks, and hybrid environments. This includes proactive monitoring, which ensures that potential issues are identified and resolved long before they can ever develop into a bigger problem. Our software maintenance and support professionals ensure uninterrupted services with dedicated IT assistance.

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Our End-to-End
System Performance Assessment Approach

Initial Assessment and Planning

There is an assessment of the current technology-based services and workflows. In close cooperation with your team, we design a support strategy directed toward existing challenges and the realization of long-term goals.

Proactive Monitoring and Maintenance

Expert-led advanced monitoring tools that make it possible to gauge the health status of systems in real time. Regular maintenance activities ensure smooth operations and eliminate unexpected downtimes.

Issue Identification and Troubleshooting

When an issue arises, we immediately target it with specific troubleshooting. We do not just fix problems; we carry out root cause analysis to ensure that the problem does not occur again.

Performance Optimization & Enhancements

We conduct periodic performance reviews to spot bottlenecks and inefficiencies in operation. Speed, stability, and user experience are raised through fine-tuning and upgrades.

Security Enhancements & Compliance

Security is an ongoing concern. We evaluate your security posture, implement safeguards, and bring your systems up to compliance with the appropriate regulations in your industry as well as best practices.

Documentation & Reporting

All processes and interventions are duly documented. Performance and status reports are shared with your team on a regular basis as well as when the support plan is reviewed and updated to reflect changing needs.

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Benefits of Dedicated Support and Maintenance

Enhanced Reliability - Achieve > 99.9% uptime.
Improved Security - Reduce vulnerability exposure by proactive patching.
Performance Optimization - Increase speed and responsiveness for end-users.
Scalability and Flexibility - Scale resources seamlessly for business growth.
Cost Efficiency - Reduce unexpected downtime costs.
Longevity and Future-Proofing - Keep tech stacks updated for years to come.

Why Clarion for Support and Maintenance Services?

GLOBAL CLIENTELE

1,500+ clients assisted across various industries, such as finance, healthcare, retail, and manufacturing, spread across the US, Australia, Europe, the Middle East, and Africa.

POSITIVE RATING

90% of our customers rate us as "Very satisfied" or "Raving Fan", with many showcasing a positive user experience and approaching us for new projects and unique business requirements.

SOLID GOVERNANCE

We effectively deliver projects unique to every organizational need, strictly adhering to IP protection, NDA protocols, and essential global security compliance frameworks.

TOP 1% EXPERTS

Onboard software maintenance and support experts with strong domain experience, covering both legacy modernization and modern cloud-native platforms.

DEDICATED SUPPORT

Every project, use case, and business scenario is driven by seasoned supervisors, technology veterans, highly skilled quality auditors, and top-tier service delivery managers.

FLEXIBLE MODEL

Helping you achieve success is in our DNA. Our vEmployee^TM engagement model acts as an extension of your team, working consistently toward maximizing your business growth.

Frequenty Asked Questions

Still have questions?

LETS TALK!

What’s included in your software maintenance services?

Bug fixing, performance optimization, security patching, feature upgrades, compliance checking, as well as monitoring are included in our scope of work.

How do you handle urgent incidents?

We deliver SLA-backed support round the clock with defined paths for escalation of critical issues to ensure immediate action on P1 incidents.

Can you support both on-premise and cloud systems?

Yes, we do. We manage hybrid environments and cloud-native architectures together with legacy on-premise setups.

How do you ensure security and compliance?

We use secure code practice, encryption of data, role-based access, vulnerability scanning, and compliant auditing.

Do you offer flexible engagement models?

Yes. We have a flexible engagement model in place - vEmployee^TM - to cater to your unique business requirements. You can scale your team up or down whenever required during the project.

How quickly can you start?

Our pre-vetted team can be onboarded within 1-2 weeks, depending on your requirements.

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