AI-Powered Internal Knowledge Chatbot for Legal and IP Guidelines – A Case Study

The Problem 

Regulations and intellectual property (IP) documentation is guided by a mix of complex and confusing rules, and that made it challenging for employees to quickly find the appropriate guidelines. This resulted in inefficiencies, time wasted and a higher exposure to the risks of non-compliance by way of manual document trawls.

The Solution 

We also had an internal chatbot powered by AI utilizing OpenAI’s ChatGPT 3.5 developed in C#. The chatbot is a comprehensive repository of information, allowing immediate access to legal and IP compliance policy instantly, promoting better knowledge management and reducing dependency on manual workflows.

The Results 

• Greater productivity Staff members can quickly find vital legal and IP documents. 

• Centralized Knowledge: With all the information in one place there is less potential for conflicting information. 

• Accelerated Decision-Making: You can make informed decisions faster when information is at your fingertips. 

• Minimum Manual Intervention: Automated FAQs help you save on time and effort. 

• Enhanced Compliance: Accurate, real-time information minimizes errors and ensures protocol adherence.