AI-Powered Internal Assistant for Streamlined Policy Access – A Case Study with Clarion
The Problem A customer support organization struggled to provide quick, consistent access to...
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Insurance providers, credit card and retail banks, formed consortium of financial institutions and were increasingly exposed to fraud risks with the likes of transaction fraud, identity fraud, and false insurance claims. Traditional fraud detection systems fail to adapt to the new and evolving fraud techniques leading to high rates of false positives, poor operational efficiency, and businesses overwhelmed by financial losses. The institutions required a scalable AI-powered, real-time solution that could tackle fraud while adhering to regulations such as AML and KYC.
Solution:
Implementing system of an AI based fraud detection in to their existing platforms. It became real-time fraud detection — using more advanced machine learning (XGBoost, LightGBM) and deep learning (Keras, PyTorch) models. The solution ingested data through Apache Kafka and AWS Lambda, applying behavioral analytics, device fingerprinting, and geographic analytics to detect fraud. It lowered the false positive rate by involving feature selection and increasing model performance. Comply with GDPR, PCI DSS, and AML through secure real-time monitoring and reporting.
The Problem A customer support organization struggled to provide quick, consistent access to...
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