AI-Powered Internal Assistant for Streamlined Policy Access – A Case Study with Clarion

The Problem 

A customer support organization struggled to provide quick, consistent access to internal policies and procedures. Without a centralized knowledge source, employees relied heavily on HR or admin teams, causing delays, misinterpretations, and increased overhead.

The Solution 

An AI-powered internal assistant was built using ChatGPT 3.5 and LangChain, enabling employees to instantly access accurate, context-aware responses to policy-related queries—improving efficiency, reducing support costs, and enhancing compliance.

The Results 

• On-the-Spot Information – Immediate access to accurate company policies and manuals

• Improved Productivity – Employees spend less time searching and more time executing

• Lower Opex – Reduced HR and admin workload, cutting operational costs

• Policy Uniformity – Consistent interpretation and compliance across the organization

• Better Internal Communication – Timely responses that improve information flow