Businesses commenced their digital transformation journey after ".com," technology that profoundly reshaped customers' perceptions. Digital advancements have dismantled traditional buying stereotypes in less than two decades, seamlessly transitioning consumers from offline to online platforms.
Recent data from the US Department of Commerce reveals that more than 70% of American businesses actively pursue digital transformation. Additionally, projections indicate a significant surge in cloud computing adoption, with nearly 80% of US enterprises expected to transition to the cloud by 2024. Moreover, artificial intelligence (AI) and machine learning are poised to play vital roles in business strategies, with an estimated 60% of US companies integrating AI-powered applications into their day-to-day operations.
Markets have become more volatile than before, and so have customers' needs. Technologies like machine learning, blockchain, AI, etc., are emerging much faster.
Hence, businesses need to undergo digital transformation to stay technologically competent. Hire developers to step into the unknown and make the digital transformation journey smooth and successful.
What Is Digital Transformation?
Digital transformation integrates digital technology or computer-aided technology in every phase of an organization. From operations, finance, and IT to marketing, digital transformation helps organizations meet increasing customer demand, optimize operational efficiency, reduce costs, and gain a competitive advantage.
With digital transformation, organizations can:
Transform infrastructure with rapid-growth technologies
Capitalize on high-tech customers
Build resistance to change and uncertainties
Multiply productivity and profitability
Why IT Tech Leaders and Decision Makers Are Adopting Digital Transformation In 2023 And 2024
The graph highlights factors such as improving customer experience, increasing efficiency, enhancing data analysis, and strengthening security. The comparison between the two years shows a projected increase in adoption rates for each reason, indicating a growing emphasis on digital transformation strategies within organizations.
The graph on the reasons for adopting digital transformation in 2023 and 2024 provides the following insights:
Improve Customer Experience: There's a significant focus on enhancing customer experience, with adoption rates increasing from 85% in 2023 to 88% in 2024, highlighting its importance in digital transformation strategies.
Increase Efficiency: Efficiency gains are a significant driver, with rates going from 80% in 2023 to 83% in 2024, indicating ongoing efforts to streamline operations and processes.
Enhance Data Analysis: The emphasis on data analysis is growing, with adoption rates rising from 75% in 2023 to 78% in 2024, reflecting the critical role of data in decision-making and strategy.
Strengthen Security: Security remains a top priority, with a noticeable increase from 70% in 2023 to 74% in 2024, underscoring the need to protect digital assets in an evolving threat landscape.
Innovate Services/Products: Innovation in services and products continues to be critical, with rates moving from 65% in 2023 to 69% in 2024, showing the importance of differentiation in the market.
Remote Work Enablement: The adoption for enabling remote work sees a steady rise from 60% in 2023 to 65% in 2024, reflecting the lasting impact of remote work trends on organizational strategies.
Regulatory Compliance: Compliance with regulations is also driving adoption, with a shift from 55% in 2023 to 60% in 2024, indicating a proactive approach to meeting regulatory requirements.
Cost Reduction: Finally, the focus on cost reduction through digital transformation is evident, with adoption rates growing from 50% in 2023 to 55% in 2024, highlighting the financial benefits of digital initiatives.
These bullet points underscore the multifaceted reasons behind the increasing adoption of digital transformation by IT tech leaders and decision-makers, focusing on customer experience, operational efficiency, and innovation.
SAP Center For Business Insights and Oxford Economics reported that with digital transformation, about 80% of organizations experienced increased profits, 23% higher than their competitors. Likewise, 85% see a significant increase in market share.
Digital transformations help businesses avoid falling behind and becoming redundant. Benefits include:
“See the unseen” perfectly describes digital transformation. As witnessed during the pandemic, it is vital to keep businesses up and running during emergencies, and businesses learned it the hard way. However, not many organizations are prepared to handle an unforeseen risk.
In a business continuity survey by Gartner, nearly 12% of organizations confirmed that they are highly prepared for catastrophes like COVID-19. With digital transformation, businesses can minimize the impact of the crisis and ensure core business operations function.
Using technology is excellent, but at the same time, it poses a high risk to data security. With hackers growing more robust and creative, protecting networks from risk is vital. Through digital transformation, businesses can strengthen security, cut costs, and enhance reachability.
Digital transformation is a fancy way of telling organizations to move to the cloud. Cloud computing enables organizations to leverage the benefits of cutting-edge technologies while keeping their sensitive data safe and secure.
It's an enduring myth that digital transformation is for larger firms. On the contrary, firms of all shapes and sizes can leverage digital transformation capabilities. Micro-enterprises can quickly scale operations by adapting to cloud, SaaS, and process automation technologies.
Process automation streamlines workflows with little to no human intervention. Thereby reducing costs on the workforce and preventing human error. Likewise, cloud-based platforms are renowned for their affordability, security, and scalability.
With digital transformation, businesses can cut costs by leveraging affordable tech products while staying competitive at the same time. Digital technologies like enterprise resource planning (EPR) and business intelligence tracking tools help develop high-quality products. This, in turn, meets consumer demands and elevates profitability.
Enhance Customer Experience
Unlike in the olden days, markets are no longer influenced by monopolies and duopolies. Customers have ample options to choose from. With fading loyalty, a solid, unique selling proposition is critical to hook your customers to your products. Digital transformation helps craft a unique selling proposition (USP) with a competitive advantage.
For instance, you can gain a deeper insight into volatile customer needs with predictive analytics and forecasting tools. This helps you to plan inventory, on-time deliveries, and reduce customer support. Likewise, adopting digital payment systems helps with a simple and smooth transaction experience.
The digital transformation journey is a continuous internal and external process optimization effort. This is done using on-trend digital technologies like cloud, artificial intelligence, etc. With this journey, businesses can transform existing operation setups to improve and continuously embark on the path of success.
One size fits all does not apply to digital transformation. It may vary from business to business. With careful evaluation and planning, you can figure out how to accommodate digital transformation in your firm. In this way, you can easily cater to your significant business goals.
Here are the steps you should consider before embarking on the path of the digital transformation journey:
Step 1: Understand What Digital Transformation Means to Your Business
The journey starts with answering, “What to change?” We must analyze the innovation that digital transformation could bring to the table. To do so, we must start by jotting down challenges with the existing value chain, business landscape, peers, and customers.
This exercise helps us come up with countermeasures. The next step is to understand the current stage of our business operations.
Step 2: Assess Your Current State of Business
In this stage, we need to retrospect the current state of various business functions. By doing so, we can come up with the essential parameters needed for the digital transformation journey. Here are the components you should look for:
The key to digital transformation is to chart out a foolproof strategy. We must consider business arenas, goals to accomplish, costs involved, and economic logic while formulating the digital transformation strategy. Consequently, we need to come up with an implementation plan.
Regardless of industry, technology is critical to the digital transformation journey. In other words, technology forms an ecosystem in which businesses operate. To assess the feasibility of digital transformation, understanding the current state of technology infrastructure is essential.
The assessment should include current technologies, upgrade frequencies, the scope of improvements, future technologies, and the teams involved.
This helps you gain a solid understanding of where you are right now in terms of technology.
To assess the current stage of business, it is essential to examine current processes and the scope of improvement with digital transformation.
Transforming operational efficiencies can be made possible through automating repetitive tasks. This is where digital technologies like machine learning, AI, etc., come into the picture. Nevertheless, the digital transformation journey is all about streamlining operational efficiencies.
The success of modern-day business centers around data-driven decisions. Outlining the current state of data management and developing data management goals should be part of your digital transformation strategy. For example, choosing high-tech digital asset management to manage data.
Revisit your go-to-market strategies, such as messaging, campaigns, and promotional channels, to understand our current reach.
Likewise, it also analyzes the customer needs and product challenges through customer support cases and probable substitutes to develop a solid, unique selling proposition through digital transformation. Besides, the end goal should be to build the ultimate customer experience.
Employees play a significant role in the digital transformation journey. Hence, employee resistance can often significantly deter adopting digital transformation. Employee resistance can come from the fear of losing jobs, skill redundancy, and the complexity of learning a digital skill. It can arise from the lack of faith in the organizations as well.
In a report, “The Digital Talent Gap,” published by Capgemini in association with LinkedIn, about 54% of organizations fall behind due to a workforce lacking digital skills. As a result, they reported losing competitive advantage.
To eliminate this resistance, businesses should implement effective change management strategies as a part of their digital transformation plan. Thereby enabling a shift in mindset and behavior. Businesses should make sure to create a culture of alliance and knowledge sharing.
As a part of the digital transformation journey, businesses should assess the goals set for their employees in terms of performance, current skill set, and expected skill set. This helps place better HR management technologies that can teach new skills, track performance, reward worthy, and keep employees satisfied.
It is essential to set the workforce right because top-grade human resources are vital for the seamless execution of your digital transformation plan.
Step 3: Formulate Your Digital Transformation Strategy
“Rome wasn’t built in a day”. Likewise, digital transformation is a continuous process lasting for a few years. A solid strategy may be vital for quick turnarounds. Your digital transformation strategy should clearly define:
Short, Mid, and Long-Term Objectives.
Assess the need for digital transformation
Retrospect current technology infrastructure Market analysis
Vendors, decision-makers, and stakeholders
KPIs and metrics to measure success.
Step 4: It’s Time for Executive Buy-in
Once the digital transformation strategy is in place, the next step is to let the senior leadership know. In a way, executive buy-ins help you validate the integrity and worthiness of the project. It is critical to starting and running the digital transformation journey.
Step 5: Design a Tactical Digital Transformation Plan
It's time to put the digital transformation strategy into practice. A digital transformation plan holds “what” and “when” parts of an execution. It breaks down high-level digital transformation goals into actionable items.
Because of the complexity of adopting digital transformation, executing your plan in iterations is always recommended. You can adopt agile methods to improve processes and make adjustments for significant improvement.
Step 6: Get Down To Digital Transformation
Start by communicating the digital transformation plan to the entire organization. Develop up-skilling plans to keep your employees prepared for digital transformation. Establish systems as per your business needs.
Stay mindful of the fact that technology updates are frequent throughout the lifecycle of an organization. Hence, plan to accommodate the updates and better serve the dynamic market.
Finding the Right Digital Transformation Partner
In a Boston Consulting Group study constituting 850 organizations, it is reported that only 35% of organizations confirmed that they could achieve their digital transformation objectives. This illustrates the effort that goes into digital transformation.
Choosing a strategic digital transformation partner helps you set the right expectations. Thus enabling a smoother transition. Here are the traits you should look for when choosing the right digital transformation partner:
A track record of innovation, experience, and technological capacity.
Experience in executing successful digital transformations. In other words, a relevant portfolio.
I am proficient at understanding your business challenges and being organized in fixing them.
Should be able to understand your current infrastructure and propose relevant recommendations.
A seasoned partner should have a data-driven outlook. They should provide a consolidated digital transformation roadmap capturing the essence of your vision and easy execution. It is here that Clarion Technologies stands out as your perfect partner, with its extensive experience in empowering businesses with digital transformation solutions. With deep technical expertise, top-notch talent, and relentless commitment to empowering businesses towards digital excellence, you can rely on Clarion Technologies to fuel your business growth.
In conclusion, the world is evolving at a much faster pace. It’s imperative to evolve as a business and harness the power of digital transformation to accelerate growth. Thereby conveying a key lesson - “Evolve to survive and thrive.”
Dilip Kachot, a seasoned Technical Architect with over 7 years of experience in the Mobility domain, excels in driving successful delivery of cutting-edge solutions. His expertise lies in architecting and implementing innovative mobility solutions that align with the evolving technological landscape.