A public safety organization based in Riyadh faced challenges delivering fast and accessible customer service. Users were frustrated by navigating multiple web pages to find relevant information, leading to poor user experience and low satisfaction levels.
An AI-driven multilingual FAQ chatbot was developed using Azure AI services, Llama 2, and Microsoft Copilot Studio. It automatically retrieves and presents service and FAQ information in both Arabic and English, streamlining the support process.
Instant access to accurate customer service information
Enhanced user experience with quick, relevant answers
Increased engagement through seamless self-service
Significant time savings with reduced page navigation